Glossary
Plain-language definitions for the agentic-app era.
AI agent vs workflow: what's the difference?
A workflow follows a fixed sequence you define. An AI agent decides what to do at each step toward a goal. Here's when to use each — and how they work together.
What is an agentic app?
An agentic app is software that operates itself — a team of AI agents that run a real process end to end, across your channels, instead of a tool you operate by hand.
What is an AI agent?
An AI agent is an AI system given a goal, a set of tools, and the authority to act — choosing what to do at each step, not following a fixed script.
What is MCP (Model Context Protocol)?
MCP is an open standard for connecting AI agents to tools and data through a common interface — so any agent can use any compatible tool without custom glue.